Network account passwords (CADETS…your network password is NOT your email password) should be maintained by using Self Service Password; read the document Registering in Self Service Password for details.

Faculty/Staff: If you have not previously enrolled or unable to answer your security questions, follow the instructions below:

Cadets: If you have not previously enrolled, unable to answer your security questions, or are requesting a password reset for your email account, follow the instructions below:

You MUST follow the below instructions or your request cannot be completed.1. Upload an image of your photo ID (ex: driver’s license) by using VMI's secure BOX interface. [Note: This link will open in a new tab/window.]

1. Upload an image of your photo ID (ex: driver’s license) by using VMI's secure BOX interface. [Note: This link will open in a new tab/window.]
   1. Name your document in this format: PasswordResetRequest_LastName_FirstName
      
      
2. Send an Email to help@vmi.edu after you have uploaded your photo. The email MUST include the following information:
   1. Confirm that photo has been uploaded
   2. Tell us what account password you need reset (PostView/Canvas OR your VMI email account, OR PostView/Canvas, and your VMI email account). **if you are requesting a password reset for your VMI email account, please provide an alternate email address we can send the temporary password to.**

These methods are the only alternatives. Do not call the IT office to request a password change unless you are experiencing a problem with SSP. The Help Desk will answer questions over the phone, but your password cannot be changed without the proper verification/documentation.